Returns/Exchange:

We at Rajkamal Bakery, only accept return if the Bakery Products is faulty or damaged and wrongly delivered i.e the item doesn’t match in the order confirmation. However, we must be notified within 1-4 hours from receiving the order. Please submit a request via Contact Number , providing a full description along with the image of the faulty or damaged Bakery Product.

In case of returns/Exchange:

1. Return/Exchange should be initiated within 48 hours of order delivery or such other time-period as may be communicated to you.
2. The tags on the product should be intact.
3. The item needs to be returned along with the original packaging.

If the user wants to return the product within 48 hours from the delivery date and does not offer pickup of the items, then the user can return the package using any courier service of his/her choice.

Estimated refund of Courier Charges will be communicated to the user depending on the Product.

In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to the Platform or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by Company may lead to no refund/exchange being issued to the User. The User waives any claims against Company in this regard.

Refunds for courier charges, if any, shall be against a valid RVP slip/written confirmation from the courier company that the RVP has been done for a particular shipment/order.

In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the RVP slip given at the time of the pick-up.

the Platform will not be liable for the products returned by mistake. In circumstances where a product not belonging to the Platform is returned by mistake, the Platform is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

Cancellations:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, the Platform reserves the absolute right to cancel all past, pending and future orders without any liability. The Platform also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Platform and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, the Platform reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity. Once the order has been placed and processed it can’t be cancelled.

Refund:
Refunds, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Platform.

For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

All refunds shall be made in Indian Rupees only.

We do not accept any return, refund or exchange on any custom orders and items on sale.

We highly believe in customer satisfaction, if you have any further questions regarding return and refund, we request you to mail us at order@localhost